Guest Information

Welcome to Palm River Hotel

We are delighted you have chosen to stay with us, here on the tranquil banks of the Zambezi River. Below is some useful information that we hope will ensure you have a relaxing and memorable vacation. Our reception is open 24-hours a day and our friendly team are always available to assist.

Explore Victoria Falls

Tours and Activities Desk

With so much to see and do in the Victoria Falls and surrounding area, our Tours and Activities desk is ready and waiting to share all the information you need to during your visit to Victoria Falls. From visiting the Victoria Falls rainforest to booking a Flight of Angels over the waterfall, contact Reception to discover more!

ACTIVITIES

Things to do at the Palm River Hotel

ACTIVITIES

Swimming Pool

A 34m infinity pool in the foreground of the main area merges with the horizon and offers a cool oasis under the shade of towering trees. Cleverly separated into sections, the pool includes a 24m lap pool, a shallow splash pool ideal for children and a refreshing infinity pool on the lower section.

ACTIVITIES

Ra-Ikane River Cruises

The luxury Ra-Ikane River Cruise on our historic and intimate cruise boats offers Breakfast, Birdwatching, Lunch and Sunset cruises on the Zambezi River, a service exclusive to the Palm River Hotel and Ilala Lodge Hotel. The cruises follow a circular route around the Zambezi River islands to provide guests with a panoramic view of the upper and lower Zambezi River and the wildlife and birdlife it offers. Each Ra-Ikane boat has its own crew, made up of a friendly and knowledgeable captain, guide and waiter to ensure a tranquil and memorable experience on board. Kindly contact Reception for further details and to book.

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ACTIVITIES

Shuttle Bus

A complimentary shuttle bus will run on a schedule throughout the day, transporting guests between The Palm River Hotel and Victoria Falls Town. The shuttle stops at key landmarks for guests’ convenience including the Victoria Falls Rainforest, Ilala Lodge Hotel and various craft markets along the route. Kindly contact Reception for further timings and details.

ACTIVITIES

Spa Treatments

Unwind and relax, in the hotel’s luxurious spa, with tranquil views of the Zambezi River. The spa’s offerings include a variety of aromatherapy treatments inspired by the natural surrounds, soothing massages and beauty treatments such as manicures and pedicures. Contact reception for treatment options and pricing.

ACTIVITIES

Afternoon Tea

Join us for a delicious array of teas, coffees and sweet treats while enjoying the tranquil views of the Zambezi River.

Our Afternoon Tea is available daily between 3pm and 4.30pm.

DINING

Where to Eat

Restaurant / Café Bar / Alfresco

Enjoy a fusion fare inside the hotel’s grand dining hall, surrounded by large airy collonaded walls, tall ceilings with the warmth of a classic parquet floor beneath. The dining hall flows out onto an open veranda space and a large al fresco dining area, sheltered by tall ceilings that merge with the canopy of trees. The restaurant offers an à la carte menu serving breakfast, lunch and dinner to hotel guests and day visitors, while the cuisine reflects the natural setting, using fresh, local ingredients.

Discover our tranquil Café Bar nestled within the dining hall. Order a selection of teas, coffees, juices and smoothies or enjoy a delicious selection of cakes, pastries and afternoon tea delights.

Set under a canopy of trees in front of the hotel’s Restaurant in the Main Area, the outdoor bar serves a selection of local and imported beverages, wines, cocktails, speciality coffees and fresh fruit juices, available daily from 10 am to 10 pm. The refreshing and airy dining spaces are complimented by sweeping garden views framed by cobbled pathways leading directly down to the Zambezi River beyond. The Palm River Hotel restaurant also offers in-room dining as well as private dining experiences.

WHAT YOU NEED TO KNOW

Frequently Asked Questions

1. WHERE CAN I GET A PCR TEST?
The Palm River Hotel facilitates fast and reliable in-house PCR testing available for all in-house guests who require PCR tests for onward travel. The service includes same-day results for tests completed before 12h00. Onsite PCR testing costs US$ 70* per person. Guests may also visit Lancet Laboratories directly and pay US$60* per person.

2. DO YOU OFFER AIRPORT TRANSFERS TO PALM RIVER HOTEL?
Pick up and drop off to Victoria Falls Airport – US$17 per person each way (approximately 30 minutes drive)
Pick up and drop off to Livingstone Airport (Zambia) – US$40 per person each way (approximately 1 hour)
Pick up and drop off to Kasane Airport (Botswana) – US$68 per person each way (approximately 1.5 – 2 hours). When booking airport transfers it is important to share flight details ahead of arrival.

3. HOW FAR IS PALM RIVER HOTEL FROM THE VICTORIA FALLS?
It is a gentle 8 – 10 minute drive from the hotel. We offer a complimentary shuttle bus which runs on a schedule throughout the day transporting guests between the Palm River Hotel and Victoria Falls Town centre. The shuttle stops at key landmarks for guests’ convenience including the Victoria Falls Rainforest, Ilala Lodge Hotel and the various craft markets along the route.

4. HOW MUCH IS IT TO SEE THE VICTORIA FALLS?
You will need to pay entrance to the Victoria Falls Rainforest, the price depends on your nationality so please remember to take your ID card or passport with:

International : 30 USD
SADC: 20 USD
Zimbabwean : 7 USD

Please note that the entrance fee is for a single entry.

COVID-19

Health & Safety

Your safety is our top priority. Our staff will keep their distance from guests where possible and we also encourage our guests to be respectful of each other’s personal space. Read our Covid-19 Health and Safety advice below.

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