Guest Information

Welcome to The Palm River Hotel

We are delighted you have chosen to stay with us on the tranquil banks of the Zambezi River. Below is some helpful information to ensure you have a relaxing and memorable vacation. Our reception is open 24 hours a day and our friendly team is always available to assist.

Explore Victoria Falls

Tours and Activities Desk

With so much to see and do in Victoria Falls and the surrounding area, our Tours and Activities desk is ready and waiting to share all the information you need during your stay. From visiting the Victoria Falls rainforest to booking a Flight of Angels over the waterfall, contact Reception to discover more!

A complimentary shuttle bus service runs on a schedule throughout the day, transporting guests between the Palm River Hotel and Victoria Falls Town. The shuttle stops at key landmarks for guests’ convenience, including the Victoria Falls Rainforest, Ilala Lodge Hotel and various craft markets along the route. Kindly contact Reception to reserve your transfers.

ACTIVITIES

Things to do at the Palm River Hotel

On the Banks of the Zambezi River

High Tea

Experience the refined elegance of High Tea at the Palm River Hotel on the Zambezi River. Begin with effervescent hibiscus prosecco or savour artisanal brews, from velvety cappuccinos to aromatic teas. Indulge in panna cottas, dainty sandwiches, mini macarons, buttery scones with whipped cream and strawberry preserves and more, all enjoyed under the shade of indigenous trees by the tranquil river. Cost: $25 per person.

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ACTIVITIES

Riverside Dining Experience

The Riverside Dining Experience offers authentic African-style barbeque dining within an unparalleled setting on the edge of the Zambezi River. The diverse menu includes traditional Zimbabwean specialities, fresh salads and flavour-filled side options. The experience also includes return transfers, a welcome drink and light entertainment by local musicians. Available throughout the year at the Palm River Hotel, weather permitting. Cash bar available. Advanced bookings are essential.

ACTIVITIES

Visit Our Gym

Visit our new gym positioned next to the hotel’s entrance. The spacious gym offers a fresh and airy place in which to maintain your wellness goals, while surrounded by natural bushveld.

Equipment options include a 3-station multi-gym weights machine, an elliptical trainer, stationary bikes, rowing machines, yoga equipment, free weights and more. Note the beautiful floor-to-ceiling palm tree wallpaper designed by local artist, Nicole Sanderson, which seamlessly draws the outside world in!

ACTIVITIES

Ra-Ikane River Cruises

The luxury Ra-Ikane River Cruise offers Breakfast, Birdwatching, Lunch and Sunset cruises on the Zambezi River.

The cruises follow a circular route around the Zambezi River islands to provide guests with a panoramic view of the upper and lower Zambezi River and the wildlife and birdlife it offers. Each Ra-Ikane boat is directed by a friendly and knowledgeable captain, guide and waiter to ensure a tranquil and memorable experience on board. Kindly contact Reception for further details and to book.

ACTIVITIES

Spa Treatments

Unwind and relax, in the hotel’s luxurious spa, with tranquil views of the Zambezi River. The spa’s offerings include a variety of aromatherapy treatments inspired by the natural surrounds, soothing massages and beauty treatments such as manicures and pedicures. Contact reception for treatment options and pricing.

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ACTIVITIES

Gift Shop

Discover our diverse in-house gift shop near reception, complete with a colourful array of gift items. From locally designed garments to elevate your wardrobe to luxurious hand-crafted silverware, our gift shop products have been carefully sourced to fit perfectly into luggage to ensure you can take each piece home as a memorable token of your time in Victoria Falls.

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DINING

Where to Eat

Riverside Dining / Dining Hall / Complimentary Afternoon Tea / Alfresco Bar

Delight in a fully-immersive dining experience on the tranquil and serene banks of the Zambezi River. The riverside dining experience offers an authentic African barbecue-style dinner surrounded by the wilderness of the Zambezi National Park. Advanced bookings essential and weather conditions permitting. Enquire with reception.

Enjoy a fusion fare inside the hotel’s grand dining hall, surrounded by large airy colonaded walls, tall ceilings with the warmth of a classic parquet floor beneath. The dining hall flows out onto an open veranda space and a large al fresco dining area, sheltered by tall ceilings that merge with the canopy of trees. The restaurant offers an à la carte menu serving breakfast, lunch and dinner to hotel guests and day visitors, while the cuisine reflects the natural setting, using fresh, local ingredients.

Join us for a delicious array of teas, coffees and sweet treats while enjoying the tranquil views of the Zambezi River. The hotel’s complimentary Afternoon Tea is available daily between 3.30 pm and 4.30 pm.

Set under a canopy of trees in front of the hotel’s Restaurant in the Main Area, the outdoor bar serves a selection of local and imported beverages, wines, cocktails, speciality coffees and fresh fruit juices, available daily from 10 am to 10 pm.

Breakfast Menu Lunch Menu Dinner Menu Drinks Menu

December 2025

Festive Programme

Make this festive season truly special by attending an event from our festive programme at Palm River Hotel.

23rd – 26th December: Christmas-themed breakfast served in the tranquil surroundings of the hotel.

25th December: Celebrate Christmas Day in Vic Falls with a 4-course Christmas Dinner at the renowned Palm River Restaurant.

24th & 31st December: We will be hosting a Festive Dinner featuring our elegant à la carte menu with festive-themed specials.

WHAT YOU NEED TO KNOW

Frequently Asked Questions

1. DO YOU OFFER AIRPORT TRANSFERS TO PALM RIVER HOTEL?
Pick up and drop off to Victoria Falls Airport – US$18 per person each way (approximately 30 minutes drive)
Pick up and drop off to Livingstone Airport (Zambia) – US$40 per person each way (approximately 1 hour)
Pick up and drop off to Kasane Airport (Botswana) – US$68 per person each way (approximately 1.5 – 2 hours). When booking airport transfers it is important to share flight details ahead of arrival.
*We offer a complimentary shuttle bus service to and from Victoria Falls town centre – please enquire at reception for more details

2. HOW FAR IS PALM RIVER HOTEL FROM THE VICTORIA FALLS?
It is a gentle 8 – 10 minute drive from the hotel. We offer a complimentary shuttle bus which runs on a schedule throughout the day transporting guests between the Palm River Hotel and Victoria Falls Town centre. The shuttle stops at key landmarks for guests’ convenience including the Victoria Falls Rainforest, Ilala Lodge Hotel and the various craft markets along the route. Enquire at reception to book.

3. HOW MUCH IS IT TO SEE THE VICTORIA FALLS?
You will need to pay for entrance to the Victoria Falls Rainforest, the price depends on your nationality so please remember to take your ID card or passport with:

International: 50 USD
SADC: 30 USD
Zimbabwean: 7 USD

Please note that the entrance fee is for a single entry.

4. WHAT PAYMENT METHODS DO YOU ACCEPT?
The Palm River Hotel accepts a range of cash options including South African Rands, US Dollars, Euros, Pounds Sterling, Yen, Australian Dollars, as well as VISA and Mastercard payment options. Regrettably, we do not accept Amex.

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