Updated 10th April 2022

We are dedicated to ensuring the health and safety of our guests and staff, and as such, have implemented a number of precautionary measures. These can be found below, along with information on COVID-19 PCR testing in Victoria Falls and news about the vaccine rollout in the region.



Arrival Information:

On arrival at all ports, passengers are required to go straight to the Port Health officials and present their negative PCR test as well as their completed Health Form. Once they are cleared, they will proceed to Customs and Immigration for the regular arrival procedures.

  • PCR Covid tests are valid 48 hours from issuance of certificate and must show a negative result.
  • If they have an expired Covid certificate, health officials will keep clients at the Port Health facility, and Lancet Laboratories will come to test clients. Clients will have to wait at the Port Health facility for their test results. before they can proceed to Immigration (if test results are negative).
  • The waiting period will be 3-4 hours for the test results.
  • If PCR test results come back positive, clients will be taken to an isolation facility where they will be monitored depending on symptoms (clients are not turned back).
  •  Positive cases with severe symptoms, will be taken by ambulance to quarantine at Mkhosana Clinic.
  • Positive cases with mild or no symptoms may isolate/quarantine for 14 days at their own home, or the lodge/hotel where they are booked to stay Cadditional cost of accommodation for their own account, there will be regular checks by health authorities.
  • It is recommended that all clients have their Covid test before arriving at a port of entry, this is to save unnecessary stress on arrival. This should be applied to private charters, self-drives. overland trucks and transfer buses.
  • Clients who have had vaccines must carry proof and currently still require a negative PCR test on arrival.

Specific to airport/private charter arrivals:

Arrival information as above applies to all travellers

  • If clients are on a private charter or a group and they need testing on arrival, pre-arrangements may be done with Lancet Laboratory. In this instance, Lancet will be waiting at the airport to conduct testing on arrival.

Specific to land borders arrivals:

Arrival information as above applies to all travellers

  • Both Kazungula and Livingstone Border ports are opened for fully vaccinated travellers to cross in and out of Zimbabwe.
  • Travellers must carry their vaccination cards or proof of being fully vaccinated for land border crossing procedures.

Departure Information:

  • PCR Covid tests are valid 48 hours from issuance of certificate and must show a negative result.
  • Lancet Laboratories will come to Ilala Lodge Hotel to test clients, the current cost is “US$70/person.
  • Clients can also visit the Laboratory themselves the cost is ‘US$60/person.
  • The laboratory recommends that all testing to be done before 12noon, to ensure that clients will receive their results on the same day. If clients do their test after 13hoo then results will be available on the following day at latest 11hoo.

All ports of entry will be conducting health and safety procedures; hand sanitation and temperature checks.
Such procedures are compulsory at both airport and land border facilities.

Arrival Requirements:

  • All passengers entering the country are required to complete a COVID-19 contact-tracing document on arrival at the port of entry.
  • As of 1st April 2022, all passengers 12 years of age and over are required to either present a negative PCR COVID-19 Clearance Certificate obtained within 48 hours before departure or proof of being fully vaccinated.
  • Fully vaccinated to enter Zimbabwe means one dose of a single dose vaccine such as Johnson & Johnson or both doses of a two-dose vaccine, any WHO recognised vaccines are accepted on arrival.
  • Anyone recording a temperature equal to or higher than 38°C will be tested for COVID-19.

Departure Requirements :

  • A negative COVID-19 PCR test is no longer a requirement for departure from any Zimbabwean international airport or land borders unless the onward destination or airline requires it.

Frequently Asked Questions:

  • Is a negative PCR test required to depart Zimbabwe?

No, a negative PCR test is no longer a requirement for departing Zimbabwe unless the onward destination or airline requires it.

  • Is a doctor’s letter or proof of recovery from Covid-19 accepted for entry to Zimbabwe?

Currently, travellers are not permitted to enter Zimbabwe with either a doctor’s letter or proof of recovery from Covid-19. A negative PCR test within 48 hours of departure from your initial destination or proof of full vaccination status is the only permitted document to showcase Covid status.

  • Is proof of vaccination required for entry to Zimbabwe?

Proof of full vaccination or having a negative PCR test within 48 hours of arrival is needed for entry to Zimbabwe via land borders for anyone over 12 years of age.

  • Do children need a PCR test to enter Zimbabwe?

Children under 12 years of age do not need a PCR test to enter Zimbabwe. Children twelve years and over will either need a negative PCR test within 48 hours of arrival or have their printed vaccination record showing that they are fully vaccinated against Covid-19. Fully vaccinated to enter Zimbabwe means one dose of a one-dose vaccine such as Johnson & Johnson or two doses of any mixture of two-dose vaccines.

  • Where can I get a PCR test in Victoria Falls?

There are multiple Covid-19 testing clinics in Victoria Falls. We can arrange for the laboratory to come and test you at the hotel – this is charged at $70 (subject to change without notice).

Have any further questions? Please send them to us and we will get back to you as soon as possible.

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COVID-19 Precautions

We are dedicated to ensuring the health and safety of our guests and staff is at the forefront of our services and standards. Our safety protocols are guided by the World Health Organisation (WHO) standards and are followed with the utmost care and precision to ensure confidence and safety for our visitors at all times.

Our standard health and safety procedures include:

Welcome Screening

As a method of identifying Covid-19 carriers early, all guests are asked to have their temperatures measured upon arrival at the hotel.

Social Distancing

Our staff will keep their distance from guests where possible to minimise the risk of close contact with guests and other staff members. We also encourage guests to be respectful of others’ personal space.

Sanitising Public Areas

Following an extensive hygiene training programme, our housekeeping team understand how and where to sanitize surfaces effectively. We also provide sanitisation stations throughout the hotel’s public spaces in order to minimise the spread of germs or viruses.

Spacious Dining

With its double-storey ceiling and wide-open doors, our grand dining hall allows for plentiful airflow, ensuring a well-ventilated and healthy space for guest to enjoy their meals. All tables are placed at least 2 metres apart, in compliance with social distancing regulations. Each table is allocated a single waiter from the beginning to end of service with the aim of reducing cross-contact.

Staff Vaccinations and Testing

In addition to protecting our guests during their stay, the wellness of our team is also paramount. We are proud to say that every member of our team has opted to be fully vaccinated, a great achievement we hope will help instil confidence for our guests.

Each staff member is also equipped with a mask which they are required to wear when in contact with colleagues and hotel guests. Sanitisation stations remain in the front and back of house and are vigilantly maintained. We continue to test staff members for COVID-19 and carry out routine testing to help catch and minimise the spread of the virus.

Swimming Pool

We will be constantly monitoring the chlorine and pH levels of the swimming pool at the Palm River Hotel. Maintaining a safe level of chlorine to provide a virus-free swimming experience that is not harmful or damaging to your skin. We continue to encourage guests to limit the number of people in the pool to one couple or family at a time while maintaining social distancing.